Frequently Asked Questions

To tour an apartment home we require any prospects over the age of 18 to provide a valid government-issued photo ID.

Yes, but residents are responsible for painting the walls back to the original color at move out.

Anyone not listed on the lease cannot stay in the apartment for more than 7 days in one week, and no more than 14 days in any one month.

Yes, any occupant staying in the apartment home more than 14 days a month must be added to the lease.

We request that residents keep sound equipment and televisions at a reasonable level at all times. Quiet time is from 10:00 pm until 8:00 am. Boisterous conduct, large parties, or excessive noise is prohibited in our community.

• Residents and guests will adhere to the rules and regulations posted in the pool area and Management policies.
• All Swimmers swim at their own risk. Owner is not responsible for accidents or injuries.
• For their safety, Residents should not swim alone.
• Pool hours are posted at the pool.
• No glass, pets, or alcoholic beverages are permitted in the pool area. Use paper or plastic containers only.
• Proper swimming attire is required at all times and a swimsuit "cover up" should be worn to and from the pool.
• No running or rough activities are allowed in the pool area. Respect others by minimizing noise, covering pool furniture with a towel when using suntan oils, leaving pool furniture in pool areas, disposing of trash, and keeping pool gates closed.
• Resident(s) must accompany their guests.
• Resident(s) must notify Owner any time there is a problem or safety hazard at the pool.

Applicants will be evaluated on rental criteria, which include sufficient income and acceptable credit history. Acceptable credit history is based upon several credit reporting factors and is not solely based on the applicant's credit score. Further information on the rental criteria will be provided as part of the application process. Contact the leasing office for more details.

Yes, you can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are only for people who do not qualify for income.

You MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Everyone 18 and older will be listed as a leaseholder for your apartment. If you are the first person filling out the application, you will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If your application has not yet been approved by the leasing office, simply log in to your application, and invite them to complete an individual application. Be sure to contact us to let us know you added someone so we can ensure they are included in the approval process. Note: If your application has already been approved, contact us and we can help.

When you login to your Applicant Portal, any outstanding charges will appear so you can easily make a payment.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

Your total gross income must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or upload a paystub to be verified. In some cases, your employer may automatically provide salary information through The Work Number. Self-employed applicants must either connect a bank account, provide a financial statement prepared by a CPA or the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

All roommates must qualify to be approved, but applicants can apply to qualify on their own. All applicants over the age of 18 must be leaseholders.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

• Valid driver's license from a U.S. state
• Federal or state ID card
• Military ID card
• U.S. passport or card
• Permanent Resident Card

• Foreign Passport with one of the following:
  • Valid copies of Temporary I-551 Employment Authorization
  • Form I-20
  • Form I-94
  • Form I-485

Your total gross income must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met.

The remaining balance from your security deposit, if applicable, will be refunded once final utility fees and cleaning and/or damage fees are charged.

Yes, with applicable early termination fees listed in your lease agreement.

Yes, with applicable fees and a month-to-month rent increase.

We have electronic lease signing, which is super easy and convenient!

After your application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Once your application has been approved, we will contact you by phone and send you a “welcome letter” via email, which will include the amount of your first payment and other important information about your move.

Yes! You can access the portal using the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, you can make payments, create maintenance requests, and get notified of announcements and calendar events when you turn on push notifications.

Rent is due by the 3rd of each month.

As a resident, you will have access to a portal where information on your account, your lease, your utilities, community events and general information and updates will be accessible. We encourage residents to check the portal at least weekly and allow push notifications for community updates.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.